West Sussex County Council is continuing to improve its’ online reporting process for problems with roads and pavements. They have new online forms available via the following link:
https://www.westsussex.gov.uk/roads-and-travel/make-an-enquiry-or-report-a-problem-with-a-road-or-pavement/
These new forms have enhanced mapping capabilities and are mobile friendly for reporting defects when out and about. They have classified and grouped the types of defect reports previously reported via ‘Love West Sussex’ and created separate landing pages on the website for the following: Flooding, blocked rains and gullies; Road and cycle path faults (including potholes); Pavement and verges; Trees, hedges, weeds and grass and Obstructions on the road, pavement or cycle path. Reports are automatically loaded into the Highways Case Management System (known as ‘Confirm’) and then assigned to the right
team. Customers who historically reported via Love West Sussex are being advised of change in process and redirected to the correct e-form for the issue being reported.
The two reporting systems will be run in parallel for a few months through to Spring 2023 to support transition. Then at a date to be confirmed in the New Year, they will cease to subscribe and will end the
contract with ‘Love West Sussex’.
Reminder: WSCC is not responsible for the management of the following issues which need to be reported to Mid Sussex District Council: parking, fly tipping, litter or street cleaning, non-highway related graffiti and bus shelters.
