|We’ve restored normal tap water supplies to all customers affected by supply problems this week.|
|Yesterday, we supplied 575 million litres of water – close to our average of 540 million litres per day and far lower than last Friday’s record demand of 696 million litres.|
Our teams worked 24/7 to restore supplies, but we sincerely apologise to those customers who had no water, intermittent supplies or low tap water pressure.
Throughout this incident, we hand-delivered more than 45,000 bottles of water to more than 2,000 customers on our Priority Services Register, managed up to seven bottled water stations and provided bowsers of water for livestock holders.
Now that supplies are back on, our bottled water stations have closed and we are making sure they are left clean and tidy. Thank you to those areas that helped us locate and manage the stations.
Customers may notice that their water is cloudy or discoloured initially. This is normal after an interruption to water supply and is caused by air in the system, as well as naturally-occurring deposits of iron and manganese. Customers should run their cold kitchen tap slowly until the water clears.
We are sorry that a number of customers in your area did not receive the reliable water supply they should expect and will be compensating those affected.
We’re now looking at compensation for those customers affected and will be writing to them shortly. Any compensation for households affected will be applied to their account automatically, they do not need to do anything to claim.
Please be assured that we will be conducting a detailed review of this recent incident and will contact you in due course about how to provide your feedback, both what needs improving, but also what worked well. We will also be engaging with those customers impacted to gain their perspective to help with future planning.
Thank you very much for your ongoing support.