Last week South East Water published their incident response following the ‘Beast from the East’ in March which caused a significant increase in the number of bursts on their network and on customers pipes.
They strive to supply customers with a constant supply of water whatever the weather, but the rapid freeze/thaw resulted in 27,000 customers losing their water supply and relying on bottled water.
Following feedback from stakeholders, customers and staff, the report details 61 actions they’re taking to reduce the impact and likelihood of a similar event happening again.
Areas they’re working on include developing a new approach to their winter communications campaign, building additional resilience into their planned maintenance activities, improving alternative water provision and ensuring vulnerable customers are given the assistance they need.
Read the full action plan at: https://corporate.southeastwater.co.uk/actionplan?utm_source=All+contacts+27%2F02%2F18&utm_campaign=ac75bbbfbb-EMAIL_CAMPAIGN_2018_10_09_01_24&utm_medium=email&utm_term=0_7ba035fd27-ac75bbbfbb-59680627