RE BELOW, MANY THANKS TO MARK SUTTON FOR SO DILIGENTLY AND EFFICIENTLY CHASING THIS UP !
Dear Mr Sutton
Our Assets team have now reviewed the data and agree that Bolney Village was in fact without supply for longer than previously thought. The following statement has been released today and I would like to thank you for highlighting this issue.
If you have any further queries please feel free to contact me .
Statement to the Mid Sussex Times about the compensation to customers in Bolney and Warninglid following the extreme weather.
South East Water’s Head of Central Operations, Steve Andrews said: “We are sorry to our customers in Bolney and Warninglid whose drinking water supplies were interrupted as a result of the extreme weather.
“Based on feedback from customers and by analysing our flow, pressure and contact data we have been able to confirm some customers in Bolney and Warninglid were impacted for a longer period than our initial calculations.
“These areas will now receive £100 compensation due to the length of time their supply was interrupted.
“Customers do not need to take any action as the additional credit will automatically be applied to their account. A revised letter to those customers impacted will be issued shortly.
“We had prepared for the weather, but the extraordinary combination of a very low temperatures followed by a rapid thaw put additional pressure on the network and increased the scale of the issues we faced.
“In just five days we fixed 550 leaks, which is more than 10 times the normal amount. We are continuing to monitor our system very closely and still have additional resources locating and repairing leaks.
Wholesale Service Desk Manager
DDI 01634 27 6504 Mob 07966 138631
Linda.Holliday@southeastwater.co.uk / www.southeastwater.co.uk
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